Technical Support | Temperature Control
West Control Solutions recognises the importance of satisfied, happy customers and so understands that providing first class customer service is the key to success.
The technical support team is extremely experienced in working across the CAL, Partlow, PMA and West Instruments portfolio of products. It offers rapid support and advice in a methodical step by step manner using appropriate terminology and language. Support is provided on a variety of issues such as product specification and selection, as well as set up & configuration for individual applications.
Languages
Languages spoken by the team include:
- English
- German
- French
In addition, a wealth of technical information can be accessed from this website. Visit the Resources section of the website for current & obsolete product brochures, datasheets and manuals, certification & approvals, software & library files (e.g. GSD, EDS files).
If you are an existing customer of West Control Solutions you are also invited to log in and view product training presentations.
Opening Hours
The support desk can be contact using the technical support request form and is available during the following hours:
| UK: |
Monday to Friday: | 8:00am to 5:00pm |
| France: |
Monday to Thursday: Friday: |
9:00am to 5:00pm 9:00am to 4:30pm |
| Germany: |
Monday to Thursday: Friday: |
8:30am to 5:00pm |
| USA: | Monday to Friday: | 8:00am to 4:45pm |
| China: | Monday to Friday: | 9:00am to 5:00pm |
Alternatively please visit the contact us page for local office telephone numbers.
